National Hospice and Palliative Care Organization

Session : NHPCO1501
2A: Who's On First? Developing An Effective CEO-Board President Relationship
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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$10.00

Anne Kissel, PhD, NCC, The Watershed Group, Chapel Hill, NC Patrice Moore, BSN, MSN, ARNP, The Watershed Group, Gainesville, FL

Navigating the waters populated by two individuals in leadership roles can be challenging. This session will provide insight and strategies for hospice CEOs to develop and maintain an appropriate, productive working relationship with the governing body president. Boundaries, expectations and communication are key elements to be explored.

Learning Objectives: Define critical elements, importance of and common challenges in the CEO-Board President relationship Develop individual strategies, resources and communications to improve the relationship Identify opportunities to apply the approaches to other leadership roles

Session : NHPCO1503
2C: Is Your Program Effective: Goal Driven Plans of Care in Bereavement
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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$10.00

Diane Snyder Cowan, MA, MT-BC, Hospice of the Western Reserve Inc, Cleveland, OH

How do you know if your bereavement program is effective? Attendance in groups and satisfaction surveys do not measure the individuals progress during the grief journey. For many, it seems difficult to measure the success of bereavement interventions. This session will outline how goal driven bereavement plans of care can be one way to measure the effectiveness of your services. The role of the bereaved individual in the plan of care, how to create measurable objectives and what to look for in a bereavement audit will be highlighted. Opportunities to improve services based on outcome data will be explored.

Learning Objectives: Describe the role of the bereaved in the assessment and plan of care List components of a measurable behavioral bereavement objective Identify what to audit in bereavement plan of care and how to utilize data for QAPI

Session : NHPCO1504
2D: Access to Future Hospice Patients: The Challenges and Can It be Profitable in Today's Environment and with Current Payers?
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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James Ridenour, CPA, Crowe Horwath LLP, South Bend, IN Anne Hochsprung, CPA, Empath Health Inc, Suncoast Hospice Institute and Affiliates, Clearwater, FL

Many issues face current hospice providers in maintaining access to future hospice patients. Shortening length of stays are forcing hospice providers to analyze how they do business and with whom to associate. This trend is anticipated to continue into the future. Much about palliative care, and other means of doing something different to provide a means to access is being discussed. Hospice organizations that dont look for alternatives to traditional access may jeopardize their future existence. Faculty will expose participants to alternatives to access future hospice patients which counteract the current negative trends in hospice census to sustain them for the future.

Learning Objectives: Describe the current real pressures on future hospice census and the financial effects Identify the alternatives that can be analyzed for key access to future hospice patients Discuss what is necessary from alternative services that also are profitable to allow for future organization sustainability

Session : NHPCO1505
2E: Time to Rekindle Your Core Values? How to Make it Happen
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Lizabeth Sumner, RN, BSN, MA, ORGL, The Elizabeth Hospice, Escondido, CA Janet Jones, RN, BSN, FAAMA, The Elizabeth Hospice Inc, Escondido, CA

The core values of an organization are those values we hold which form the foundation on which we perform work and conduct ourselves. Core values are not descriptions of the work we do or the strategies we employ to accomplish our mission. Values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. Core values are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Integrating them into the fabric of an organization can create a powerful positive momentum internally and impact perceptions from the community. As organizations change it may be time to reassess how they reflect the individual character of the organization. In this session, learn how to take this project on with successful outcomes and fully integrate them.

Learning Objectives: Construct a plan to review and revise the organizations core values Create a process that is inclusive and engaging, leading to a higher level of buy-in and integration Describe benefits and purpose of well-defined and clearly understood core values in hospice organizations

Session : NHPCO1508
3B: Assessing Your HIPAA Compliance Risk
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Jennifer Kennedy, MA, BSN, RN, CHC, National Hospice and Palliative Care Organization, Alexandria, VA

Could your organization survive a HIPAA audit? The Office of Civil Rights is stepping up their audit game for all healthcare providers which means HIPAA compliance is more important than ever. This session will review OCR/HHSs HIPAA security risk tool and how to conduct a risk assessment of an organization.

Learning Objectives: Describe how conducting a security risk assessment is a key requirement of the HIPAA Security Rule Discuss the steps to completing a risk assessment Locate resources to support a HIPAA compliance program

Session : NHPCO1509
3C: A Different View of the Hospice Item Set
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Eugenia Smither, RN, BS, CHC, CHE, CHP, Hospice of the Bluegrass - Lexington, Lexington, KY

The Centers for Medicare and Medicaid Services Hospice Quality Program (HQRP) began in July 2014, requiring hospices to submit the Hospice Item Set (HIS) for each hospice patient admission and discharge. This presentation will focus on how the process for data abstraction of this HQRP requirement can be used to capture other important data for hospice programs.

Learning Objectives: Describe the requirements for HQRP Discuss workflow strategies to operationalize the HIS data abstraction requirements Discuss key clinical indicators that can be collected during the HIS data abstraction process

Session : NHPCO1510
3D: The Cost of Setting Your Hair on Fire: Why Additional Resources May Not be the Answer
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Deborah DiNenna, RN, Hospice of the Chesapeake, Annapolis, MD

This session will focus on balancing two of the major costs for hospice organizations: Direct Labor and Patient Related Expenses. First, maintaining direct labor costs can be difficult with static staffing and unstatic census. Having a fluid model is imperative to successfully managing labor costs while ensuring excellent patient and family centered care. For patient related expenses, hospice programs are responsible for expenses related to the diagnosis. The front line staff must be knowledgeable about the cost of items and be able to assist the hospice in managing at or below budget while providing all the necessary items to maintain the plan of care and assist with reaching patient and family goals.

Learning Objectives: Integrate practical staffing strategies during times of increased/decreased census Identify opportunities and challenges when discussing the cost of care with front line staff Apply ongoing communication techniques to keep staff informed of their valuable contribution to the fiscal health of the agency

Session : NHPCO1511
3E: Engaging Your Community through We Honor Veterans
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Gwynn Sullivan, RN, MSN, National Hospice and Palliative Care Organization, Alexandria, VA Rebecca Trout, National Hospice and Palliative Care Organization, Alexandria, VA

We Honor Veterans (WHV) is a national program that empowershospices and other community healthcare providers to meet theunique needs of Veterans at the end of life. Through participation in the program, WHV partners have found new and innovative ways to engage their communities and the Department of Veterans Affairs through Hospice-Veteran Partnerships. Join us as we highlight the value of communitypartnerships as well as best practices of the WHV program.

Learning Objectives: Provide an overview of the WHV program Describe the Hospice-Veteran Partnership (HVP) program Identify strategies for engaging your community in a successful HVP

Session : NHPCO1512
3F: Add Your Voice - NHPCO Expands Its Palliative Care Resources
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Judith Skretny, National Hospice and Palliative Care Organization, Alexandria, VA

A member survey conducted by NHPCO in the spring of 2013 indicated that more than 70% of members desired assistance and/or resources around the issue of community based-palliative care. NHPCO listened and has embarked on a program of resource development in the areas of education and advocacy. In this session you will learn what has happened thus far and what is being planned. Come and add your voice: let NHPCO know what you need in order to begin, expand or improve your palliative care services.

Learning Objectives: Discuss NHPCOs plans for a robust educational program regarding community-based palliative care Describe the new NHPCO palliative care membership Recommend future activities for NHPCOs palliative care programming

Session : NHPCO1513
3G: Ethical Challenges of Hospice Managers: A Retrospective Review
Conference : 30th Management and Leadership Conference: The Future of End-of-Life Care
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Paul Longenecker, RN, MBA, PhD, Otterbein University, Westerville, OH

The Hospice Management Development Program (MDP), Ethics for Hospice Managers module has been taught since 2005. Approximately 1000 hospice managers have taken the course. The presenters have taught the course since its inception and based on their experience teaching the course will discuss the ethical challenges confronting hospice managers and how it has changed over the last 10 years.

Learning Objectives: Review key concepts discussed in the MDP Ethics module Define key ethical challenges confronting hospice managers and how they have changed